After testing AI customer service automation platforms for over a decade, I can...

https://padlet.com/melissamayer31ouxqm/bookmarks-s024fqsyb2gjymmnatwp/wish/mDRxWBD38VvLQjb1

After testing AI customer service automation platforms for over a decade, I can tell you this: in 2026, some tools help agents assist customers up to 70% faster, but full resolution still needs a human touch