AI voice agents are transforming phone support by improving key features like...

https://zandersexcellentblog.quillnesty.com/posts/what-should-an-ai-voice-agent-do-when-it-is-unsure

AI voice agents are transforming phone support by improving key features like turn detection and warm transfer handoff. Accurate turn detection helps the agent know when to listen or speak, reducing awkward pauses