Getting a bad review removed from Google is possible, but it is not a...

https://www.third-bookmarks.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-are-not-powerless

Getting a bad review removed from Google is possible, but it is not a guaranteed fix. If a review clearly violates Google’s policies, you have a solid path to getting it taken down. Results vary based on the specific content and context of the post