Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://www.bookmark-help.win/voice-ai-can-slip-up-by-mishearing-or-mixing-up-details-leading-to-wrong-1

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors before they reach customers is using readbacks for key details like order IDs—having the AI repeat back what it heard for confirmation