Voice AI can trip up with wrong answers, especially when it guesses instead of...

https://josuesbestword.quillnesty.com/posts/best-way-to-retire-old-knowledge-base-articles-without-losing-history

Voice AI can trip up with wrong answers, especially when it guesses instead of confirming. A practical way to catch errors early is using a “readback” for order IDs—having the system repeat the number back to the caller for confirmation